FAQs

We will continuously update this page with questions and answers. At the moment our hotel facilities might differ a bit, as we are following guidelines from local ities in each country. Contact your hotel directly to get the latest information.



Quick links to questions regarding:

Guest safety and routines


Q: What new cleaning routines/rules does Scandic have now in relation to Covid-19?

A: At our hotels, hygiene and cleanliness are always prioritized. We emphasize the importance of good hand hygiene based on recommendations from local health ities. You can get the information regarding Scandic’s handling of guest safety here: 

Q: How do we handle food at our hotels due to the Coronavirus?

A: As we are following each country's regulations our hotel facilities differs a bit at the moment, e.g instead of a breakfast buffet, you might be offered a takeaway breakfast. And at some hotels, we've temporarily closed down facilities such as restaurants, bars, and gym.

Q: If I checked in at my hotel and it turns out that another guest is ill from the Coronavirus, what kind of help/support can I expect from Scandic?

A: Our staff is trained to handle different kind of situations. You can always ask a team member at the hotel where you are staying if you have questions. In the meantime, you can get the information regarding Scandic’s handling of guest safety here:

Scandic's policy in the light of COVID-19


Q: What policy’s does Scandic apply regarding the current situation?

A: You can get information regarding Scandic’s handling of guest safety here: 

Temporarily closed hotels

Q: Will Scandic be closing any hotels?   ​

A: Due to the ongoing situation with the coronavirus, we have taken the decision to temporarily close some of our hotels. All guests with a booked stay during the closure, will be contacted and offered a room at a nearby Scandic hotel, or an alternative. We would like to apologize for the inconvenience and hope for your understanding, during this extraordinary situation. ​

Q: How do I know if the hotel I've booked will close temporarily? 

A: We will get in contact with all guests that have a booked stay during the closing dates at concerned hotels. And rest assured, we will do everything to make sure that your upcoming stay will be good. To see if your hotel is closed you can visit the hotel page where information about temporarily closed hotels is available. Find your hotel under Hotels and destinations.